Eurosender, or How to Poorly Digitalize Logistics and Ignore European Regulations

Last week, I already told you how Eurosender's digital service is, if not outright "fraudulent"—which I hope a judge will rule when they evaluate the case we are currently working on—at least "misleading." Their system allows a customer to request a service that they know, recognize, and are fully aware from the start they will not fulfill. Yet, they still invoice for it, collect the money, and cause all customers to lose their merchandise, in addition to the financial cost.

Figure 1: Eurosender, or How to Poorly Digitalize Logistics

and Ignore European Regulations

In my specific case, the financial loss is quite small—barely €200—but the treatment we received has made me decide to keep demanding a system correction and a sanction against this company, "Eurosender," to prevent other customers from suffering similar situations.

Figure 2: Jan Stefe, Eurosender´s CEO showing off about technology. A joke?

I brought everything that happened to the attention of their CEO on LinkedIn, so he would know how his company operates in these situations, and the CEO's behavior has been disappointing.

Figure 3: Boasting about digitally transform the industry of logics. 

On his profile, he boasts that his company, Eurosender, is a "Digitalized Logistics" platform, taking pride in it in his description, despite having a system that fails to meet the requirements of European regulations regarding customer information.

The Reality of the Platform against the EUROPEAN DIRECTIVES 

As the European Directive 2011/83/EU on consumer rights and Directive 2005/29/EC on unfair commercial practices impose an active pre-contractual duty of information on professional operators. It is not for the individual consumer to be aware of the regulatory framework governing international freight transport: it is for the professional operator to verify, REFUSE, and WARM. The asymmetry of knowledge cannot be converted into a mechanism for exemption on the part of the party holding all relevant information who chooses not to act upon it.

Figure 4: Eurosender Platorm. Not WARM, not REFUSE

The contractual clause in order to exclude liability in these circumstances would, moreover, be subject to the unfairness control provided for under Directive 93/13/EEC, insofar as it seeks to exempt the professional from the consequences of its own operational failure to the detriment of a consumer who acted in good faith and with full transparency regarding the contents of the shipment. 

However, in their system, the information provided to the user when the customer—after having explicitly stated it over the phone—marks it on the platform as "WINE" is ZERO. It doesn't trigger any alerts or anything.

Figure 5: Proforma Invoice.

Dear Jan Štefe, in the world of Artificial Intelligence, this is as simple as writing a prompt that says: 

“Check if what the customer wants to ship is an item we cannot ship, and if so, show them an alert and all relevant information about it.”

But no, Eurosender's fantastic system—which is supposedly a leading company in Digitalized Logistics—not only fails to provide an alert, but it also sends the invoice to the customer for payment.

Figure 6: Payment invoice with reference code linked to the proforma invoice.

And not just the proforma invoice. The official invoice, which will be part of the case we are presenting to the European Commission, carries the reference code of the proforma invoice—created by their IT system to digitalize their logistics—and dispatches their carrier to pick it up, leaving the customer in a real mess and a completely defenseless position.

Customer Support: A Complete Joke

To give you an idea of how this company's customer support works, in one of our multiple claims, the response we received was a "laughing" reaction, because their IT support system allows agents to leave reactions that are visible to the customer.

Figure 7: KONSTANTINOS DIMITRAKAKIS laughing in the support system

It is rather amateurish for a customer-facing support system to transmit reactions this way. Mind you, that is exactly how Konstantinos Dimitrikakis kept reacting throughout the entire process.

Figure 8:  KONSTANTINOS DIMITRAKAKIS  removed tag on the post too.

In fact, this company's culture is like this from top to bottom, because when I brought the case to the attention of Jan Štefe, CEO of Eurosender, his response was to untag himself from the post and ignore it—something I called him out for on LinkedIn.

Figure 9: The CEO untag himself from the complaint.

Not the most brave behavior nor customer centric.

Next Steps

Anyway, in the age of AI, boasting about having a company with a digitalized logistics platform is bold, to say the least. And, of course, user management and support are exactly what you saw in the article I shared with you. I have already filed a formal complaint with the Consumer Protection Organization in Portugal. We will see this case through to the end.

Figure 10: Complaint in DECO Portugal

This isn't for the €200, which isn't the important part here, but because of the helplessness and the mistreatment my colleagues and I have experienced from this company since minute one.

So, I promise I will keep you posted on how it evolves. We'll see if I can get their "digitalized logistics platform" to display the appropriate warnings to save future customers from trouble. I already achieved it with Apple's iPhone, so why not fight this too and force Eurosender to stop being such an un-digital, non-customer-centric platform in the age of Artificial Intelligence?

Best Regards,

Autor: Chema Alonso (Contactar con Chema Alonso)  

FEDEX & Eurosender Portugal: La historia de un servicio "Fraudulento" que se convirtió en una pesadilla #Fedex #Eurosender

Hoy os quiero contar una historia de mala gestión empresarial que hizo que FEDEX y su partner en Portugal llamado EUROSENDER nos metieran en un lío del que no hemos podido salir aún. Sin solución, con mala gestión en la preventa, en la gestión de las incidencias y en la toma de soluciones. Todo por no tener en el Siglo XXI un sistema que no permita hacer algo que es totalmente engañoso, que es emitir facturas por un servicio que no van a poder ejecutar, cobrar facturas por un servicio que no van a dar, y meter a los clientes en problemas.

Figura 1: FEDEX & Eurosender Portugal: La historia de un servicio

"Fraudulento" que se convirtió en una pesadilla #Fedex #Eurosender

Si FEDEX y EUROSENDER Portugal tuvieran un sistema informático que no permitiera emitir facturas por servicios que no van a poder ejecutar, los clientes no acabarían en este problema, pero sobre todo, no emitirían facturas engañosas.

Resumen sencillo

Dejadme que os lo explique, imagínate que tu vas a una empresa de envío de paquetes, y le dices que quieres enviar seis botellas de vino. El técnico de la empresa te dice que no hay ningún problema, que escribas lo que quieres enviar para hacerte la factura. Tú escribes exactamente lo que has dicho, que es que quieres enviar seis botellas de vino. Entonces el técnico de la empresa te hace una factura proforma después de leer lo que quieres donde te da el precio de venta de las seis botellas de vino. Pagas la factura y vienen, empaquetan las botellas, pones en la caja que es vino y te quedas tan contento porque el regalo de navidad que vas a hacer a tus compañeros va a gustarles.

Pues bien, resulta que luego la empresa te dice que no pueden enviar vino, que lo pone en sus términos y condiciones y que tienes que llevarte tu paquete. Pero claro, para poder llevarte tu paquete a casa tienes que pagar - además del transporte que ya has pagado -, un servicio de un “broker”, más 10 € por cada día que estén almacenando en la aduana las botellas que has enviado. Eso sí, además, no sabes ni te dicen cuándo es la fecha exacta en la que el paquete ha llegado.

Esa es la historia en la que un amigo y yo estamos metidos con la empresa FEDEX y su partner EUROSENDER Portugal, y que comparto con vosotros para que evitéis que os pasen estos problemas nunca, que son poco divertidos.

Esto que os he contado en resumen, os lo voy a contar ahora con fechas, facturas y conversaciones para que veáis como funcionan estas empresas, y por supuesto, para ver si consigo que me devuelvan mi paquete con mis botellas de vino, y ya que estamos, a ver si logro sensibilizar a algún ejecutivo de FEDEX o del regulador portugués para evitar que esto pueda volver a darse.

Enviar un regalo de vino a los compañeros de Londres

Todo comenzó el día de Reyes Magos, donde le pedí a mi compañero que me ayudara con ello. Yo había enviado varias botellas individuales desde España a Amsterdam, Bélgica y Alemania, y no había tenido ningún problema, pero para enviarlas desde Portugal a Reino Unido elegimos FEDEX y su empresa asociada EUROSENDER.

Primero llamamos por teléfono y nos dijeron que no había problema, que podían hacer el envío, que rellenáramos los datos por la web y ellos se encargaban de todo. De venir a recogerlo y entregarlo, con la GARANTIA FEDEX. Así que así hicimos. Rellenamos los datos y pusimos la cláusula, como se puede ver en esta imagen de la Factura Proforma del 6 de Enero “Sí, certificamos que la información es correcta”. Como se puede ver, pone claro en el concepto que es vino.

Figura 2: Factura Proforma

Nadie está engañando a nadie. Es un servicio que, si tiene algún problema para entrar en Reino Unido o para salir de Portugal, la empresa puede decirlo fácilmente. Pero si encima es que no envían esos productos, pues lo detectan y cancelan el pedido. Así de sencillo. Pero no, ellos revisaron la factura, y felices y contentos nos enviaron la Factura asociada para que le pagáramos el dinero.

Figura 3: Factura pagada por el servicio que referencia.

Como se puede ver en la Factura, ellos están facturando por enviar el Código de Referencia: 734836-26 para enviar, como se puede apreciar, de Portugal a Gran Bretaña. Es decir, están facturando por enviar el WINE desde PT a GB. Todo correcto, que es lo que queríamos hacer.

Comienza la pesadilla

Hasta cobrar por el servicio todo fueron facilidades. Pero el día 23 de Enero, más de dos semanas después, comenzó el peor servicio al cliente que he visto nunca, con un mensaje que decía que el paquete supuestamente iba a llegar a Portugal y teníamos que hacer un proceso de “Clearance” de la mercancía.

Figura 4: Mensaje de FedEx—que a la larga viene de Eurosender.

Como podéis ver, mi amigo recibe un mensaje en el que dice que la mercancía viene a Portugal, y que para sacarla que hay que pagar impuestos por meter alcohol en Portugal y costes de Gestión (Duties) y listo.  En esa comunicación, ademas, nos dan la resolución de Reino Unido, donde como podéis ver pone que es VINO y que hay que devolverlo al origen.

Figura 5: UK Border Report de 22 de Enero

Es decir, que resulta que no se puede enviar vino sin hacer un proceso de exportación especial, incluso si es para regalo. Perfecto. Nadie nos había dicho nada, que es lo que esperamos de FEDEX, siendo líder mundial en envío de paquetes. Después de una semana sin tener todos los detalles claros, pido por favor que me expliquen el proceso paso por paso. Algo que deberían haber hecho antes de enviar el paquete en primera vez.

El peor servicio de soporte a clientes que he visto jamás: FEDEX Portugal  

Como consecuencia de esto, nos dicen que tenemos que pagar, pero no nos aclaran cuanto. Y, sobre todo, no saben decirnos cuando la mercancía está en Portugal de vuelta. De hecho, la conversación es tan poco clara, que nosotros no sabemos si al pagar lo van a enviar a GB o no, pero tampoco sabemos si ha regresado o no, así que nos dicen que no está aquí.

Figura 6: 23 de Enero, la mercancía no está aquí.

Cuando decimos que no vamos a pagar si no clarificaban el proceso, para saber si es que lo van a enviar o no, nos amenazan con “devolverlo”. ¿A donde? Se supone que nosotros somos el lugar donde lo han devuelto, y lo que queremos es que nos den el paquete y olvidarnos de este problema.

Figura 7: Caos en el soporte. Una semana pidiendo claridad en el proceso.

Cuando le digo que no entiendo, que lo que me está diciendo no tiene ningún sentido, y que por favor, me explique que está pasando, me contesta muy borde que “parece que estoy muy interesado en saber todo el proceso”, y que falta solo la declaración, para hacer un proceso de Clearance y ya tendría mi paquete de vuelta.

Figura 8: Después de una semana, nos amenazan con devolver un paquete que no ha llegado aún a Portugal a donde se supone que nosotros queremos enviarlo. Sin sentido alguno.

Al final, hacemos la declaración que nos piden - que es un word firmado que dice que tiene vino y que no es una transacción comercial - , pensando que con eso íbamos a poder o bien enviarlo, o devolverlo, pero no iba a ser así de sencillo, como os podéis imaginar.

Figura 9: Declaración enviada el 29 de Enero

Después de eso, el 11 de Febrero le preguntamos a nuestra “Broker” de FEDEX, y nos dice, que no tiene ni idea de cuándo va a llegar nuestro paquete, después de que el 29 de Enero le enviáramos la declaración que nos pidió.

Figura 10: No forecast des nuestra FEDEX Clearance Broker-Associate

De repente, el día 19 de Febrero nos llega un mensaje de FEDEX UK que dice que el deadline para devolver la mercancía que ellos han enviado de GB a PT es el día 19 de Febrero, es decir, el día que recibimos el mensaje.

Figura 11: FedEx UK. Que lo devuelven a GB que es el destino. Sin sentido.

Pero lo más divertido, es que el día siguiente, el día 20 de Febrero, recibimos el mensaje de nuestra Broker de FEDEX diciéndonos que necesitamos contratar un Broker.

Figura 12: Necesitas un broker.

A lo que sorprendido le contesto que nosotros pensábamos que ella era nuestra Broker, como pone en la firma de todas las comunicaciones desde el minuto uno que hemos tenido con ella.

Figura 13: Yo pensé que tú eras nuestro broker.

Pero no, ella me dice que FEDEX no procesa esa mercancía, para la que nos han cobrado, y que es para lo único que contactamos con ellos. Para más sorpresa, esta persona además trabaja en el partner a veces nos contestaba desde EUROSENDER.

Figura 14: FEDEX PT & Eurosender PT

Así que nada, en lugar de un broker he contratado a una abogada, y estoy pidiendo que nos devuelvan el paquete y el dinero, para lo que nos han contestado, por un lado, que iban a intentar conseguirlo, y por el otro que no piensan devolvernos ni el paquete ni el dinero hasta que no contratemos un Broker.

Figura 15: El 28 de Abril, después de contratar un abogado.

Así que el paquete ahora debe estar esperando el Clearance de UK, para ver si entra o lo devuelven a su origen, que es Portugal, así que puede que esté viajando a la eternidad, entre Lisboa y Londres, por culpara de una falta de profesionalidad infinita y de un sistema de facturación engañoso que les permite cobrar por servicios que no van a hacer.

Figura 16: La culpa de todo la tiene este vino.

Os seguiré informando de esto, porque voy a seguir con esto hasta ver dónde da de sí, que como os imaginaréis, los 200 € que cuestan las botellas y el envío no es tan importante llegado este caos, sino saber si la ley permite a una empresa tener un sistema que factura por servicios que no va a ofrecer y cobrar por ello. Os seguiré contando.

¡Saludos Malignos!

Autor: Chema Alonso (Contactar con Chema Alonso)  

FEDEX & Eurosender Portugal: The Story of a "Fraudulent" Service that became a Nightmare #FEDEX #Eurosender

Today I want to tell you a story of corporate mismanagement that caused FedEx and their partner in Portugal, called Eurosender, to drag us into a mess we haven't been able to get out of yet. No solution, poor management in pre-sales, poor handling of incidents, and poor decision-making. All of this because in the 21st century they don't have a system that prevents something completely missleaading: issuing invoices for a service they cannot execute, collecting payments for a service they won't provide, and getting clients into trouble.

Figure 1: FEDEX & Eurosender Portugal: The Story

of a "Fraudulent" Service that became a Nightmare

If FedEx and Eurosender Portugal had an information system that blocked the issuance of invoices for services they cannot carry out, customers wouldn't end up in this mess. But above all, they wouldn't be issuing misleading invoices.

Summary

Let me explain it to you. Imagine you go to a parcel shipping company and tell them you want to send six bottles of wine. The company's agent tells you there is absolutely no problem and asks you to write down exactly what you want to send so they can generate the invoice. You write exactly what you said: that you want to send six bottles of wine. Then, after reading what you want to ship, the agent creates a proforma invoice providing the retail price for sending those six bottles of wine. You pay the invoice, they come and pack the bottles, you write on the box that it contains wine, and you walk away happy because your colleagues are going to love the Christmas gift you are sending them.

Well, as it turns out, the company later tells you that they cannot ship wine, that it is stated in their terms and conditions, and that you have to pick up your package. But of course, to take your package back home, you have to pay—on top of the shipping costs you already paid—the fees of a customs broker, plus €10 for every day the bottles you sent are kept in storage at customs. To top it all off, you don't even know, nor will they tell you, the exact date the package arrived.

This is the story that a friend and I are currently caught up in with FedEx and their partner Eurosender, and I am sharing it with you so you can avoid ever running into these kinds of problems, which are anything but fun.

I've just given you the summary, but now I'm going to walk you through it with dates, invoices, and conversations so you can see how these companies operate—and, of course, to see if I can get my package with my wine bottles back. While I'm at it, let's see if I can raise awareness among some executives at FedEx or the Portuguese regulator to prevent this from happening again.

Sending wine to colleagues  

It all started on Three Kings' Day (January 6th), when I asked my colleague to help me with this. I had previously shipped several individual bottles from Spain to Amsterdam, Belgium, and Germany without a single issue. However, to ship them from Portugal to the United Kingdom, we chose FedEx and their partner company, Eurosender.

First, we called them by phone, and they told us there was no problem, that they could handle the shipment, and that we just needed to fill out the details on the website and they would take care of everything—from pickup to delivery, backed by the FEDEX GUARANTEE. So, that's what we did. We filled out the details and accepted the terms, as you can see in this image of the Proforma Invoice from January 6th: "Yes, we certify that the information is correct." As you can clearly see, the description explicitly states it is wine.

Figure 2: Proforma Invoice.

Nobody is tricking anybody here. If there is an issue entering the UK or leaving Portugal, the company can easily flag it. Moreover, if they simply do not ship those types of products, they should detect it and cancel the order. It's that simple. But no, they reviewed the invoice, and happy as clam, they sent us the corresponding invoice for us to pay.

Figure 3: Payment invoice with reference code linked to the proforma invoice.

As you can see on the invoice, they are billing us to ship Reference Code: 734836-26, which, as shown, goes from Portugal to Great Britain. In other words, they are invoicing us to ship WINE from PT to GB. Everything seemed correct, which is exactly what we intended to do.

The nightmare began

Until they collected the money for the service, everything was smooth sailing. But on January 23rd, more than two weeks later, the worst customer service I have ever seen began with a message stating that the package was supposedly arriving back in Portugal and we needed to go through a customs clearance process for the goods.

 

Figure 4: Email received from FedEx—but which actually comes from Eurosender.

As you can see, my friend received a message stating that the goods are coming to Portugal, and that to get them out, we have to pay taxes for bringing alcohol into Portugal plus administrative costs (duties), and that’s it. In that same communication, they also provided us with the ruling from the United Kingdom, where, as you can see, it states it is WINE and must be returned to its origin.

Figure 5: UK Border Report from January 22nd.

In other words, it turns out you cannot ship wine without a special export process, even if it is a gift. Perfect. Nobody had told us anything, which is what we expected from FedEx, being a world leader in parcel delivery. After a week of not having the details entirely clear, I kindly asked them to explain the process to me step by step—something they should have done before shipping the package in the first place.

The Worst Customer Service Ever: FEDEX Portugal  

As a result of this, they told us we had to pay, but they wouldn't clarify how much. And, above all, they couldn't tell us when the goods would actually be back in Portugal. In fact, the conversation was so vague that we didn't know if paying meant they would send it to GB or not, nor did we know if it had already returned. Then they told us it wasn't there yet.

Figure 6: On January 23rd, the goods were not here.

When we stated that we wouldn't pay until they clarified the process—just to know whether they were going to ship it or not—they threatened to "return it." Return it where? We are supposed to be the destination it's being returned to, and all we want is for them to give us our package and forget about this mess.

Figure 7: Chaos in customer support. One week asking

questions about the process with poor clarity.

When I told her that I didn't understand, that what she was saying made absolutely no sense, and asked her to please explain what was going on, she replied very rudely, saying that "it seems I am very interested in knowing the whole process," and that only the declaration was missing to proceed with the clearance process, after which I would finally get my package back.

Figure 8: After a week, they threaten to return a package that hasn't even arrived in

Portugal yet, which is where we supposedly want to send it. Utterly senseless.

In the end, we filled out the declaration they asked for—which was just a signed Word document stating it contains wine—thinking that with this, we would either be able to ship it or get it back. But it wasn't going to be that simple, as you can imagine.

Figure 9: We submit the declaration requested on January 29th.

After that, on February 11th, we asked our FedEx "Broker," and she told us she had no idea when our package would arrive, even though we had sent the requested declaration back on January 29th.

Figure 10: No forecast from our FEDEX Clearance Broker-Associate

Suddenly, on February 19th, we received a message from FedEx UK stating that the deadline to return the goods they shipped from GB to PT was February 19th—meaning, the very day we received the message.

Figure 11: FedEx UK.

But the funniest part is that the next day, February 20th, we received a message from our FedEx Broker telling us that we needed to hire a broker.

Figure 12: You need to hire a broker.

To which, thoroughly surprised, I replied that we thought she was our broker, as indicated in the signature of every single communication we had with her from minute one.

Figure 13: I thought you were our broker.

But no, she told me that FedEx does not process those goods—the very goods they charged us for, and the sole reason we contacted them in the first place. To make matters more surprising, this person also works for the partner company and sometimes replied to us from Eurosender.

Figure 14: FEDEX PT & Eurosender PT

So, modern problems require modern solutions: instead of a broker, I have hired a lawyer. I am demanding the return of both the package and the money. To this, they replied on one hand that they would try to get it done, and on the other, that they have no intention of returning either the package or the money until we hire an external broker.

Figure 15: 28th of April after hiring a lawyer

So right now, the package must be waiting for UK clearance to see if it enters the country or gets sent back to its origin in Portugal. It might just be traveling for eternity between Lisbon and London, all due to an infinite lack of professionalism and a misleading invoicing system that allows them to charge for services they will never perform.

Figure 16: That´s the big issue of everything

I will keep you updated on this, because I am going to see this through to the very end. As you can imagine, the €200 that the bottles and shipping cost matter very little at this point in the chaos; what matters is knowing whether the law allows a company to have a system that bills and collects money for services it will not provide. I'll keep you posted.

Best Regards,

Autor: Chema Alonso (Contactar con Chema Alonso)  

Contratar “Hackers” para hacer cosas “malas” que Chema Alonso dice que NO están bien

Las alertas que tengo en Google con mi nombre, me trajeron una web bastante curiosa donde aparecía mi nombre. Se trata de una web para Comprar Títulos Universitarios, pero que como añadidos a su negocio han empezado a diversificar en la Compra del Carné de Conducir, el Hackeo de WhatsApp y Espiar a tu pareja. Es lo que tiene gestionar un negocio. Hay que diversificar en los grandes modelos de negocio existentes.

Figura 1: Contratar “Hackers” para hacer cosas “malas”

que Chema Alonsodice que NO están bien

Como podéis ver en la página, al principio de todo, lo que aparece al principio deja claro todo lo que hay que leer. Esto es lo que principalmente va a leer la gente. El título, que es "Contratar hackers profesionales para hackear WhatsApp, la universidad y espiar a tu pareja". 

Figura 2: Contratar hackers para hacer cosas delictivas

Aunque si miráis en las opciones del menú de arriba, también hackean a la DGT y te consiguen el carné de conducir en España, que la diversificación de las fuentes de ingresos, son fundamentales.

Figura 3: Los principales modelos de negocio

Sin embargo, si hacemos scroll y seguimos leyendo la noticia, hay un párrafo hablando de "Chema Alonso y la cuestión de la seguridad informática", que es lo que saltó la alerta en Google. Y en ella leemos cosas buenas de mí, y que hay que tomar decisiones responsables, proteger la privacidad, la integridad de las personas y respetar la ley.

Figura 4: Chema Alonso y la cuestión de la seguridad informática

No sólo eso, sino que el resto de la página, vuelve a incidir en temas éticos, legales, la necesidad de no invadir la privacidad de las personas y respetar la integridad de las personas. Lo cual me vuelve el gorro del revés, porque en la parte de arriba, en el título, leemos "Espiar a tu pareja". WTF?

Figura 5: Ética, Legalidad, Privacidad e Integridad

Como os podéis imaginar, esto es una ciberestafa que debes evitar si tu interés es "ir por la vereda de oscura" de Internet y conseguir algún "Cibercriminal" para hackear un terminal móvil de una pareja, para hackear una universidad o la DGT y tener un título que no has aprobado o un carné que no te has sacado, y, por supuesto hackear un WhatsApp. Con total seguridad vas a enviarles dinero que vas a perder, porque es una ciberestafa.

Figura 6: "Ciberestafas: La historia de nunca acabar" (2ª Edición).por Juan Carlos Galindo en 0xWord.

Como curiosidad, me he ido a ver los comentarios, y los muy envidiosos dirán que son creados automáticamente por una persona que está copiando y pegando lo mismo, cuando todo el mundo sabe que los españoles y los norte-americanos hablamos con las mismas expresiones y con las mismas palabras en los mismos comentarios.

Figura 7: Comentarios de la web de Contratar Hackers

Lo dicho, evita este tipo de cosas y cantos de sirenas para hacer algo ilegal. Es una estafa, y es ilegal, y te vas a meter en problemas seguro, así que respira dos veces, y busca otras soluciones. A veces la solución que parece "rápida y sencilla" es lo peor que puedes hacer en tu vida.

¡Saludos Malignos!

Autor: Chema Alonso (Contactar con Chema Alonso)